Job description

Support Engineer

Location :
Ukraine (Remote) / Kyiv
We are ready to offer :
  • Medical Insurance;
  • Paid team sport activities;
  • English classes;
  • Paid unlimited vacations + all Ukrainian national holidays;
  • Paid sick days;
  • Meals reimbursement;
  • Team building, happy hours and other team activities;
  • Parking reimbursement;
  • Snacks, fruits & ice cold beer;
  • All new team members are provided with a brand new Mac laptop with 2 monitors and a Starter package.
About the project :

AppsFlyer is the world’s leading mobile attribution & marketing analytics platform, helping app marketers around the world make better decisions. AppsFlyer’s holistic approach allows advertisers to measure all media sources, including paid, organic, viral, and social sources, without compromising user experience or accuracy.

Requirements :
  • Native Russian, including reading and writing
  • Passion for solving customer issues in a fast-paced environment
  • 2 years of experience with technical support / QA / data analysis/ development/ technical account management
  • Experience in SQL querying and managing data
  • Advanced proficiency in written and spoken English
  • Structured and process-oriented
  • Ability to learn new technologies quickly
  • Multitasking and ability to work independently
  • Bonus Points
As an advantage :
  • Development or mobile development experience
  • Web / mobile marketing and digital advertising experience
  • Being recommended by an AppsFlyer team member
  • Experience in BI
Expectations :
  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
  • Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
  • Work with AppsFlyer’s Engineering and Product teams on escalations and product enhancement requests.
  • Enrich our client Knowledge Base with relevant technical information.
  • Create and lead support improvement processes across the company.
  • Provide product feedback and insights to the business and Engineering teams.
  • Manage various internal projects, such as: training, tools development, etc.
  • Be a technical account manager for selected VIP customers, working closely with the sales and business teams.
our office life

WHAT WE OFFER

  •  Beautiful and
comfortable offices Beautiful and
    comfortable offices
  • Convenient work
schedule Convenient work
    schedule “Good morning”
  •  Opportunity to manage
your work time independently Opportunity to manage
    your work time independently
  •  English speaking club, tea day,
pizza day and many other events in office English speaking club, tea day,
    pizza day and many other events in office
  • Interesting projects
and opportunity for career growth Interesting projects
    and opportunity for career growth
keep in touch
Herzliya Pituach, Israel
Kharkiv, Ukraine
Kyiv, Ukraine
contact us





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